Booking and Cancellation Policy
How booking, changing and cancelling an appointment works.
Requesting
Send a request with your preferred date and, ideally, an alternative. Nathan replies to confirm or to offer a different time.
You get a booking reference on submission. Quote it in any message about your appointment.
Confirming
Your appointment is confirmed when Nathan says so and you receive confirmation with the time, the service, the price and — for a studio appointment — the address.
Changing or cancelling
If you booked with an email, you can move or cancel online at Your appointments up to 24 hours before the appointment.
Inside 24 hours, or if you only left a mobile number, get in touch quoting your reference.
A private studio has one chair. A late cancellation is a slot nobody else can take, so as much notice as possible genuinely matters.
Not turning up
Repeatedly missing confirmed appointments without notice may mean future requests are declined.
If Nathan has to cancel
You will be told as soon as possible and offered another time.